Make Your Independent Pharmacy Digital With The Help Of Ravkoo

The onset of the Covid-19 pandemic has created unprecedented challenges in the medical field. Since the past few years there has been a lot of emphasis on the areas that need to be improved in today’s healthcare system.

Ever since the world has been fighting against the deadly virus, making use of advanced technology to provide adequate care and medicines for patients has become more important than ever. This is where the concept of digital pharmacy comes into play. Digital pharmacy or ePharmacy is a term used to describe the pharmacy that operates purely on the basis of the internet by purchasing medicines, drugs and sending them to the customer.

According to some statistics, the market size of global ePharmacy is anticipated to reach $1694.7 billion by 2023 from $1244.4 billion in 2018, growing at a CAGR of 6.4% during the forecast period. Reasons behind the rapid growth of online medicine delivery is the evolution of the internet, advanced heath-care infrastructure, fast aging of the population, the comfort of buying medicines from home and increasing awareness about e-commerce.

To start with, technology is continuously evolving and it has the potential to transform the diagnosis and cure of multiple diseases, which was perhaps considered incurable in the past. Not just from the standpoint of delivering adequate care; independent pharmacies can improve their business in multiple ways by using technological tools.

Independent pharmacies improve business in multiple ways
Safety – Ensuring patient’s safety is the most essential factor for pharmacists. One of the ways in which technology ensures safety is to reduce the unnecessary prescription errors. With the help of the right technology, pharmacists can also be alerted if a particular medicine has any new side effects or drug interactions.

Efficiency – Another important aspect that every pharmacy should focus on is being more efficient. Independent pharmacies with limited resources and corporate support will benefit from relying on the latest machinery as it helps pharmacists to eliminate the manual clinical workflow process.

Compliance – Besides ensuring the safety of patients, it is vital for pharmacies to comply with the federal regulations. Technological advancements play an integral role in eliminating compliance errors. By using the latest technology, pharmacists will not only be alerted of any major compliance updates but they can also avoid issues like overpayment disclosures, reimbursement limitations and claims submissions.

Adherence – In order to ensure a better therapeutic outcome patient adherence comes into play. When a patient voluntarily works with the healthcare provider he/she is less likely to undergo complications and will surely notice positive results. One such tool that helps independent pharmacies to improve adherence to prescribed medications is patient management software. Pharmacists can also use technology to include adherence packaging on prescriptions.

How to Make the Transition into Digital Pharmacy

If you’re already using some of the old technological tools in your day-to-day workflow it doesn’t mean that you have fully adapted to the concept of digital pharmacy. In order to make your operations efficient, provide better care and make profit; independent pharmacies must use the latest technology.

Streamlined medication therapy management- In order to meet with the Medicare Part D, most independent pharmacies are providing streamlined medication therapy management resources. By using modern software tools, pharmacists can make these programs more efficient and provide the best outcome for patients.

Apps – Right from small-scale to large-scale businesses, everyone is relying on apps to improve their business model and reach out to far more customers. The same applies for pharmaceutical firms. Unlike the manual process, patients do not have to wait to refill their prescriptions when using an app they can do it the same day. Apps also have pharmacy information, medication alerts and reminders to refill.

Cloud-based server – On a day-to-day basis pharmacies have a lot of sensitive patient information saved on a terrestrial server, there is a possibility of losing this data in case of some accident. Hence its best to upgrade to a cloud-based server, which will save the data on an off-site location, even if something happens the data is safe.

Pharmacy-centric point-of-sale – If you’re using the same old point-of-sale system you used fifteen years ago, it’s time to upgrade to the one that’s specifically designed for pharmacies. A good and efficient POS software will have many advanced features. Some systems will also have a platform where you can record patient counselling notes.

Robotics – Apart from the apps and other advanced software, robots play a crucial role in helping independent pharmacies work more efficiently. A pharmacy robot can fill upto 60 percent of your prescriptions with 99 percent accuracy on a daily basis. By using robots pharmacists can spend more time with patients providing personalized care.

Better communication solutions – Imagine how much time pharmacy staff spend on reaching out to doctors. Modern technology can minimise the time spent on waiting to hear from the doctor, that way pharmacists can help assist patients better. UpDox is a service that provides a HIPAA-compliant messaging system for easy communication.

As an independent pharmacy before investing in the right technology, there are some vital factors to look out for-

  • Customizable dashboards for analytics and reporting
  • Automation of time-consuming and manual tasks
  • Effortless interaction between post-marketing surveillance and other existing methods
  • Ample resources on clinical care services
  • Real-time inventory management
  • Dedicated customer and technical support

Check list for pharmacy before investing in technology
Now that we have learned about how independent pharmacies will benefit from transitioning into the digital model, here is the story of one successful digital pharmacy that is indeed changing the way independent pharmacies are operating.

The Success Story of a Digital Pharmacy: Ravkoo

In recent times, small and independent companies are adapting to an online model in order to provide the best medical help to people. Ravkoo is one of the few successful digital pharmacy platforms that has made the prescription management process convenient for patients, pharmacies and doctors.

With over 400 network distribution centers in 110 major cities, Ravkoo provides free same-day or next-day delivery of medicines to patients. With the ultimate goal of providing convenient and better care for patients, the company has partnered with pharmacies and healthcare providers to digitalize the entire prescription management process. Apart from a quick and convenient medicine delivery model, the company is offering a customised web portal that enables people to track deliveries, and prescription status. Ravkoo is known for its expertise in improving patient adherence through affordability, convenience and consultation.

Join Ravkoo’s Pharmacy Network

Make Your Independent Pharmacy Digital
Not only does Ravkoo provide superior care for its patients, but this digital platform also helps independent pharmacies in several ways-

  • Increase the volume of prescriptions
  • Increase foot traffic to independent pharmacies
  • Real-time status updates on prescriptions
  • Exclusive flat fee delivery of prescriptions
  • Ravkoo hub pharmacy support
  • Increase global clinic rating (GCR)

An independent pharmacy called Buddy’s pharmacy located in Las Vegas has recently become a member of Ravkoo’s affiliate network of independent pharmacies. This small and independent pharmacy is now able to offer same-day, free delivery of medicines within the vicinity.

One of the biggest challenges faced by independent pharmacies is lack of proper communication with their patients. By being affiliated with Ravkoo, independent pharmacies can easily connect with patients in order to understand and talk about medical insurance plan coverage, co-pays and pricing.


Is MVP critical for DevOps organization?

A minimal viable product (MVP) is the most basic version of your product that meets the most important objectives without excessive bells and whistles. To create a successful MVP, you should be able to differentiate between a symptom and the root of the problem. Always try to solve the root of the problem to be more successful with your MVP. Usually, project sponsors have a long list of features that they need in the first version of the product. Always encourage them to step back and put the features into three logical buckets:

  • Bucket 1 – Features they can’t live without
  • Bucket 2 – Features that are nice to have
  • Bucket 3 – Features that don’t matter

This exercise helps in determining what should be included as part of the MVP. Looking at the above grouping, Bucket 1 must be a part of your MVP. Bucket 2 is on the border to be included. Some or all features of Bucket 2 may be included in MVP based on time, budget, and resource constraints. Bucket 3 must be excluded from the MVP. Whatever you can’t include from Bucket 2 and Bucket 3 should become part of your future release (post-MVP). Defining your MVP is a very critical step for a successful MVP implementation. You can define MVP using a Product Requirement Document (PRD) or System Requirement Document (SRD). One page PRD or SRD should be sufficient to ensure all stakeholders are on the same page.

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Creating an MVP rather than a full-fledge product have some advantages:

  • You can create MVP with a reasonable budget and acceptable timeline
  • It reduces your overall risk because you can test your potential market and get feedback before taking a deeper plunge into product development
  • It increases your business and development team’s morale because you release smaller and incremental versions of your product frequently

To be successful with MVP release, you have to remove excessive features and prevent any scope creep. You don’t want to be in an endless cycle of development for the fear of how your MVP would be received by your alpha and beta users. Be very transparent with alpha and beta users of your MVP, they should know this is not a final product and you, as a company, need their help to refine the product. There should be a feedback channel in place for all test users to report their feedback and the users should also get confidence that their feedback is being acted upon. Always remember that all the big names in the market started with some kind of MVPs, I would encourage you to do your research on Facebook and Airbnb.

It’s great to dream big. In fact, it’s really important. But big dreams start with some pragmatic implementations to begin with. If a minimal viable product (MVP) is built right, it can easily become the most valuable product (MVP) to meet your long-term vision.

Ravkoo Notifies Patients of Data Security Incident

Auburndale, Florida: January 3, 2022 – Ravkoo recently discovered that a data security incident on Ravkoo’s AWS hosted portal may have resulted in the unintentional exposure of personal information. Ravkoo sent notification of this incident to potentially impacted individuals and has provided resources to assist them.  Please be assured that Ravkoo takes the protection and proper use of personal information very seriously, and we sincerely apologize for any inconvenience this may cause.

What Happened:  Ravkoo utilizes AWS cloud services for online hosting of its prescription portal. On September 27, 2021, Ravkoo detected that this portal was the target of a cybersecurity attack. An unauthorized third party attempted to infiltrate the portal. Ravkoo immediately engaged outside cybersecurity experts to conduct an investigation and to assist in its mitigation, restoration, and remediation efforts.  Ravkoo’s responsive forensic investigation subsequently revealed that certain prescription and health information could have been compromised. Notably, we have found no evidence that any individual’s Social Security Number was accessed or compromised as Ravkoo does not maintain this information within the impacted portal.  Further, Ravkoo does not have any evidence to indicate that any information involved in the incident has been or will be misused as a result of this incident. 

What We Are Doing:  Ravkoo worked with forensic experts to assess and increase the security of its AWS hosted portal.  Further, Ravkoo reported the incident to the Federal Bureau of Investigation and is committed to assisting the FBI’s investigation into this matter.

As a safeguard, we have arranged for the potentially impacted individuals to enroll in a complimentary, online credit monitoring service provided by Kroll.  With this protection, Kroll will help resolve issues if your identity is compromised.

What You Can Do:  The notification letters that were sent to potentially affected individuals include resources and steps that they can take to help protect their personal and protected health information.  Security recommendations include the following:

  • Credit Report – Obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized activity on your account.
  • Security Freezes – You have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans, and services from being approved in your name without your consent.
  • Fraud Alerts – Fraud alerts tell creditors to follow certain procedures, including contacting you, before they open any new accounts or change your existing accounts.
  • Monitoring – Remain vigilant and monitor your accounts for suspicious or unusual activity.

Again, at this time, there is no evidence that any sensitive information has been misused.  However, we encourage the potentially impacted individuals to take full advantage of this service offering.  Kroll representatives have been fully versed on the incident and can answer questions or concerns regarding protection of personal information.

For More Information:  Please know that the protection of your personal information is a top priority, and we sincerely regret any concern or inconvenience that this matter may cause you. If you have any questions, please do not hesitate to call Kroll at 1-855-545-2509, Monday – Friday, 9:00am to 6:30pm Eastern Standard Time.


Alpesh Patel

Alpesh Patel


Additional Information

Credit Reports: You may obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized activity on your account. You may obtain a free copy of your credit report from each of the three nationwide credit reporting agencies. To order your free credit report, please visit, or call toll-free at 1-877-322-8228. You can also order your annual free credit report by mailing a completed Annual Credit Report Request Form (available at ) to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281.

Security Freeze: You also have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans, and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, regular stamped mail, or by following the instructions found at the websites listed below. The following information must be included when requesting a security freeze (note that if you are requesting a credit report for your spouse or a minor under the age of 16, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous addresses for the past five years; and (5) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor Vehicles. The request must also include a copy of a government-issued identification card and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. As of September 21, 2018, it is free to place, lift, or remove a security freeze. You may also place a security freeze for children under the age of 16. You may obtain a free security freeze by contacting any one or more of the following national consumer reporting agencies:

Equifax Security FreezeExperian Security FreezeTransUnion Security Freeze
P.O. Box 105788P.O. Box 9554P.O. Box 160
Atlanta, GA 30348Allen, TX 75013Woodlyn, PA 19094

Fraud Alerts: You can place fraud alerts with the three credit bureaus by phone and online with:

A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any new accounts or change your existing accounts. For that reason, placing a fraud alert can protect you, but also may delay you when you seek to obtain credit. As of September 21, 2018, initial fraud alerts last for one year. Victims of identity theft can also get an extended fraud alert for seven years. The phone numbers for all three credit bureaus are at the bottom of this page.

Monitoring: You should always remain vigilant and monitor your accounts for suspicious or unusual activity.

File Police Report: You have the right to file or obtain a police report if you experience identity fraud. Please note that in order to file a crime report or incident report with law enforcement for identity theft, you will likely need to provide proof that you have been a victim. A police report is often required to dispute fraudulent items. You can generally report suspected incidents of identity theft to local law enforcement or to the Attorney General.

FTC and Attorneys General: You can further educate yourself regarding identity theft, fraud alerts, security freezes, and the steps you can take to protect yourself, by contacting the consumer reporting agencies, the Federal Trade Commission, or your state Attorney General.

The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580,, 1-877-ID-THEFT (1-877-438-4338), TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement. This notice has not been delayed by law enforcement.

For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202, 1-888-743- 0023, and

For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violators. You may have additional rights under the Fair Credit Reporting Act not summarized here.

Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act at or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.

For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001, 1-877- 566-7226 or 1-919-716-6400, and

For New York residents, the Attorney General may be contacted at Office of the Attorney General, The Capitol, Albany, NY 12224- 0341, 1-800-771-7755, and

For Rhode Island residents, the Rhode Island Attorney General can be reached at 150 South Main Street, Providence, Rhode Island 02903,, and 1-401-274-4400. Under Rhode Island law, you have the right to obtain any police report filed in regard to this incident.