How to Choose a Telehealth Platform for Best-In-Class Virtual Care

August 12, 2021

Telehealth platforms are gaining popularity. The major contributor to this breakthrough change is the pandemic that led people to opt for virtual care solutions rather than physical consultations. In the first quarter of 2020, telehealth consultations were increased by 50%.

Healthcare businesses are moving towards digital integrations to provide better service to home-bound patients.

To achieve enhanced care, a telehealth platform blends technologies such as mHealth (mobile health), video and audio software solutions, digital photography, remote patient monitoring (RPM), asynchronous telehealth, or e-consults.

How to Pick a Telehealth Platform:

Keep in mind that not all virtual care platforms have all the integrations mentioned above.
However, for a healthcare business that wants to adopt a telehealth platform, there are five basic factors to seek in a virtual care platform:

  1. It should not breach the privacy and security boundaries of either the healthcare professionals or the patients.
  2. Integrates the most updated modalities to ensure quality care to the patients.
  3. User-friendly interfaces for both the healthcare provider and the patients.
  4. It must have the scope of scalability with the technological advancements and room for integration for newer software solutions such as EHR.
  5. Data analytics to establish the supply and demand metrics of a healthcare business.
  6. Handling of telehealth medical billing.
  7. Real time support after a visit.

Let’s have an in-depth look at what these factors mean:

1.  Privacy and Security:

Patient data is sensitive information. Anyone related to the healthcare business must know the importance of data encryption. A patient and a healthcare provider should be well-adapted and informed about the security of their data.

In the past, the security of healthcare data was not a significant concern because everything was hand-written and manually sorted in files that were kept intact in a healthcare facility.

With virtual healthcare platforms gaining popularity, there are standards such as HIPAA to secure patient data at every end of the clinical cycle. For this, when a patient selects a digital healthcare platform, he must know that the platform is updated for current reforms.

If the platform doesn’t work on the current protocols, there’s a high chance of hackers getting access which is a considerable concern.

2.  Modalities:

There are three basic telehealth integrations that make a virtual healthcare platform a desired one. Not all the three are present in all these platforms, but a patient must make a decision by picking up at least one type of integration in the telehealth platform:

A. Synchronous:

Synchronous modality gives a chance to video call or an audio-call based appointment to the patient. The whole process is conducted through a smartphone, tablet or computer.

Synchronous modality sometimes involves on-site checkup of a patient with peripheral equipment used by another healthcare provider (non-doctors) to send live updates to the doctors.

B. Asynchronous:

Asynchronous modality allows the patients to send their images, or clinical data through a portal that uses a direct messaging client. This type of modality doesn’t use the live connection methods. The doctor sees the patient details later.

C. Remote Patient Monitoring:

Through this modality, a doctor receives patient data either live or stored, but from a distance.

3. User-Friendly Interface:

Imagine being stuck at home with a patient. You open a telehealth platform, but it is too complicated to handle. You try hard to find an online doctor, but you fail miserably because the system requires too much digging to find one.

Frustrating, right? That’s why a virtual care platform needs to be user-friendly. The interface should be convenient enough to make non-specialists understand its usage.

The user interface is an important consideration for the healthcare providers as well, so any clinic switching to a virtual care solution vendor should make sure to adopt a functional interface.

4. Scalability that Allows EHR Integration:

A telehealth platform must provide a patient with the electronic health record option. The electronic health record systems give a detailed view of a patient’s health.

A virtual care platform that enables EHR makes it easy for the patients to access their history, diagnostics, comparative health records and test results that do not require manual handling.

The EHR systems are also beneficial for doctors since they streamline the workflow for them. They have access to the complete history of their patients every time they log into an EHR enabled telehealth platform that reduces the work pressure.

5. Data Analytics for Telehealth Platforms:

Although data analytics used in a telehealth platform doesn’t directly affect patients, but it ehances the overall performance of such systems. The data analytics can help healthcare providers to manage the appointment times, the volume of patients, diagnoses of patients and the outcomes.

A telehealth platform with data analytics involved at the back-end will always provide utmost patient care due to the strong grip on the patient trends.

6. Telehealth Medical Billing:

The telehealth platform must have an effective telehealth billing system in place that will allow the patients to book appointments as they visit the system. The automation of the telehealth billing is an important aspect a patient should take into consideration when making an online appointment decision.

Platforms with faulty billing process not only cause wastage of time, but in some cases, money as well.

7. Real Time Support:

You need to be able to contact someone if something goes wrong. You want a partner who can provide real-time help. Waiting for someone to call you may be extremely unpleasant, especially when it jeopardises your ability to deliver care to your patients. You must be able to call and email your telemedicine provider. Customer service and commitment say volumes about a firm.

Takeaway:

A telehealth platform is a relatively new experience for the world. Patients and HCP alike are adapting the technological advancements in the healthcare system. However, patients are more concerned about having the best-in-class healthcare support through a telehealth platform. The points mentioned in the above text can give you a direction of what to see in a virtual healthcare platform.

SHARE WITH FRIENDS:

Share on facebook
Share on twitter
Share on linkedin

SUBSCRIBE TO RAVKOO
NEWSLETTER

Enter your email address to receive the latest news and medical tips from Ravkoo.

Ravkoo Inc, Pharmacy, Auburndale, FL

Shop our products on

Get in touch
Pharmacy Hours
©2021. ravkoo. All rights reserved.
Design & Developed
Bexcode logo

Ravkoo Notifies Patients of Data Security Incident

Auburndale, Florida: January 3, 2022 – Ravkoo recently discovered that a data security incident on Ravkoo’s AWS hosted portal may have resulted in the unintentional exposure of personal information. Ravkoo sent notification of this incident to potentially impacted individuals and has provided resources to assist them.  Please be assured that Ravkoo takes the protection and proper use of personal information very seriously, and we sincerely apologize for any inconvenience this may cause.

What Happened:  Ravkoo utilizes AWS cloud services for online hosting of its prescription portal. On September 27, 2021, Ravkoo detected that this portal was the target of a cybersecurity attack. An unauthorized third party attempted to infiltrate the portal. Ravkoo immediately engaged outside cybersecurity experts to conduct an investigation and to assist in its mitigation, restoration, and remediation efforts.  Ravkoo’s responsive forensic investigation subsequently revealed that certain prescription and health information could have been compromised. Notably, we have found no evidence that any individual’s Social Security Number was accessed or compromised as Ravkoo does not maintain this information within the impacted portal.  Further, Ravkoo does not have any evidence to indicate that any information involved in the incident has been or will be misused as a result of this incident. 

What We Are Doing:  Ravkoo worked with forensic experts to assess and increase the security of its AWS hosted portal.  Further, Ravkoo reported the incident to the Federal Bureau of Investigation and is committed to assisting the FBI’s investigation into this matter.

As a safeguard, we have arranged for the potentially impacted individuals to enroll in a complimentary, online credit monitoring service provided by Kroll.  With this protection, Kroll will help resolve issues if your identity is compromised.

What You Can Do:  The notification letters that were sent to potentially affected individuals include resources and steps that they can take to help protect their personal and protected health information.  Security recommendations include the following:

  • Credit Report – Obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized activity on your account.
  • Security Freezes – You have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans, and services from being approved in your name without your consent.
  • Fraud Alerts – Fraud alerts tell creditors to follow certain procedures, including contacting you, before they open any new accounts or change your existing accounts.
  • Monitoring – Remain vigilant and monitor your accounts for suspicious or unusual activity.

Again, at this time, there is no evidence that any sensitive information has been misused.  However, we encourage the potentially impacted individuals to take full advantage of this service offering.  Kroll representatives have been fully versed on the incident and can answer questions or concerns regarding protection of personal information.

For More Information:  Please know that the protection of your personal information is a top priority, and we sincerely regret any concern or inconvenience that this matter may cause you. If you have any questions, please do not hesitate to call Kroll at 1-855-545-2509, Monday – Friday, 9:00am to 6:30pm Eastern Standard Time.

Sincerely,

Alpesh Patel

Alpesh Patel

CEO

Additional Information

Credit Reports: You may obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized activity on your account. You may obtain a free copy of your credit report from each of the three nationwide credit reporting agencies. To order your free credit report, please visit www.annualcreditreport.com, or call toll-free at 1-877-322-8228. You can also order your annual free credit report by mailing a completed Annual Credit Report Request Form (available at https://www.consumer.ftc.gov/articles/0155-free-credit-reports ) to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281.

Security Freeze: You also have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans, and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, regular stamped mail, or by following the instructions found at the websites listed below. The following information must be included when requesting a security freeze (note that if you are requesting a credit report for your spouse or a minor under the age of 16, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous addresses for the past five years; and (5) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor Vehicles. The request must also include a copy of a government-issued identification card and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. As of September 21, 2018, it is free to place, lift, or remove a security freeze. You may also place a security freeze for children under the age of 16. You may obtain a free security freeze by contacting any one or more of the following national consumer reporting agencies:

Equifax Security FreezeExperian Security FreezeTransUnion Security Freeze
P.O. Box 105788P.O. Box 9554P.O. Box 160
Atlanta, GA 30348Allen, TX 75013Woodlyn, PA 19094
1-800-349-99601-888-397-37421-800-909-8872
https://www.equifax.com/personal/credit-report-services/credit-freeze/www.experian.com/freeze/center
.html
www.transunion.com/credit-
freeze

Fraud Alerts: You can place fraud alerts with the three credit bureaus by phone and online with:

A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any new accounts or change your existing accounts. For that reason, placing a fraud alert can protect you, but also may delay you when you seek to obtain credit. As of September 21, 2018, initial fraud alerts last for one year. Victims of identity theft can also get an extended fraud alert for seven years. The phone numbers for all three credit bureaus are at the bottom of this page.

Monitoring: You should always remain vigilant and monitor your accounts for suspicious or unusual activity.

File Police Report: You have the right to file or obtain a police report if you experience identity fraud. Please note that in order to file a crime report or incident report with law enforcement for identity theft, you will likely need to provide proof that you have been a victim. A police report is often required to dispute fraudulent items. You can generally report suspected incidents of identity theft to local law enforcement or to the Attorney General.

FTC and Attorneys General: You can further educate yourself regarding identity theft, fraud alerts, security freezes, and the steps you can take to protect yourself, by contacting the consumer reporting agencies, the Federal Trade Commission, or your state Attorney General.

The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580, www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338), TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement. This notice has not been delayed by law enforcement.

For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202, 1-888-743- 0023, and www.oag.state.md.us.

For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violators. You may have additional rights under the Fair Credit Reporting Act not summarized here.

Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act at www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.

For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001, 1-877- 566-7226 or 1-919-716-6400, and www.ncdoj.gov.

For New York residents, the Attorney General may be contacted at Office of the Attorney General, The Capitol, Albany, NY 12224- 0341, 1-800-771-7755, and https://ag.ny.gov/.

For Rhode Island residents, the Rhode Island Attorney General can be reached at 150 South Main Street, Providence, Rhode Island 02903, www.riag.ri.gov, and 1-401-274-4400. Under Rhode Island law, you have the right to obtain any police report filed in regard to this incident.