Why Providers Need to Work With Digital Pharmacies

July 28, 2021

Digital pharmacies are on the rise. The concept of e-prescription is gaining popularity due to its simplistic nature. There are not only advantages for the patients, but advantages of digital pharmacies for providers are also not a hidden truth.

E-prescribing is a newer way of collaboration between the doctors and the pharmacies. This digital fulfillment and provision of prescription medicine cuts the cost of operation for the doctors and makes the whole process of prescription, fulfillment and adherence much more transparent than physical prescription.

Digital pharmacy for doctors gives a chance to maintain the workflow of a clinic in a much more organized way than before. Here are some advantages of digital pharmacies for providers to get a better idea why they should collaborate with these new settlements:

Digital pharmacies for doctors

Advantages of Digital Pharmacies for Providers:

Digital pharmacies are helping doctors in many ways. They are contributing to ease the work of doctors and they significantly cut the costs of pharmaceutical operations in a clinic. Let’s see what more digital pharmacies do for a doctor:

  1. Improved Patient Safety:

Through e-prescribing, your doctor directly sends the prescription to a digital pharmacy using a system of softwares. This process ensures the safety of the patient’s information. There are no external influences involved between the doctor and the pharmacist in this case, hence there’s no breach of information.

There is no risk of losing a prescription, theft or forgery in an electronic prescription as compared to a handwritten prescription.

With direct contact between the healthcare provider and the pharmacy, many risks such as selection of drugs other than prescribed, overdose, omission of drug information due to the inability of the pharmacist to understand the written prescription, and repeat therapy get minimized.

The process becomes opaque between the doctor and the digital pharmacy, hence there are no safety threats to the patients.

  1. Clinical Support for Providers:

Through an electronic prescribing system that works with the help of a digital pharmacy, doctors can see the full record of a patient. Digital pharmacy for doctor provides all the necessary information about allergies, interactions of drugs, and a patient’s history of diseases.

The system sends an alert to the provider whenever there is a chance of prescribing a wrong medicine (a medicine that can harm a patient).

The biggest advantage this system thus provides to the doctors is to cut their time of going through records each time.

They can carry out checkups of more patients by doing a collaboration with a digital pharmacy.

  1. Enhanced Patient Medication Adherence:

With a system that keeps tabs on a patient’s health, the digital pharmacy business ensures that the patient doesn’t miss a dose. The doctors can keep a check on if the patients have procured the medicines or not.

In case of a hand-written prescription, the healthcare provider never knows if the patient bought the medicines or not, if the prescription fulfillment process got completed or not, if the patient went again in case the medicine ended.

A digital setup, however, ensures all these checkpoints to be effectively met.
These systems give better after care to the discharged patients through regular follow-up after they leave the hospital.

  1. Increased Operational Efficiency:

With a collaboration of a doctor and digital pharmacy, the patients do not need to wait for getting their prescriptions approved after the pharmacy hours. The overall time of processing a prescription reduces significantly with softwares handling the electronic health record of patients.

Imagine going to a pharmacist who picks every medicine by looking into the prescription and checking the availability of each drug. Will it not take much more time than an automated system that not only reads the prescription, but also fetches data for availability in a matter of seconds.

Thus, such a system will benefit everyone in hours when there is a shortage of workforce.

  1. Reduced Operating Costs:

Providing the patients with 24/7 pharmaceutical support that involves human force can be expensive. The hospitals have to invest huge amounts to provide around the clock service to its patients.

A digital pharmacy on the other hand can provide remote consultations about the medicinal dosage and usage. The hospital pharmacy doesn’t have to be on the toes for every incoming patient if they decide to collaborate with a digital pharmacy.

This way, a hospital can see more patients, increasing the revenue and decreasing the cost. This will reduce the operational costs significantly for the hospitals and the healthcare providers.


Besides improved patient safety, clinical support for providers, enhanced patient medicine adherence, Increased operational efficiency and reduced operating costs, a digital pharmacy gives a chance to the doctors to have their patients’ data secured.

The efficient management of patient data thus makes it easy to take insurance companies onboard. The doctors can do their work in peace due to less time invested in rechecking handwritten prescriptions manually.

This leaves the doctors with much more time to invest in patient care and patient retention. Besides these points, a digital pharmacy collaboration ensures less number of ADEs. The ADEs are adverse drug reactions that can be neglected due to unavailability of patient information with a handwritten prescription.

Not only do the doctors benefit from the system, but all the other employees work more efficiently when there’s a seamless pharmaceutical system in place.


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Ravkoo Notifies Patients of Data Security Incident

Auburndale, Florida: January 3, 2022 – Ravkoo recently discovered that a data security incident on Ravkoo’s AWS hosted portal may have resulted in the unintentional exposure of personal information. Ravkoo sent notification of this incident to potentially impacted individuals and has provided resources to assist them.  Please be assured that Ravkoo takes the protection and proper use of personal information very seriously, and we sincerely apologize for any inconvenience this may cause.

What Happened:  Ravkoo utilizes AWS cloud services for online hosting of its prescription portal. On September 27, 2021, Ravkoo detected that this portal was the target of a cybersecurity attack. An unauthorized third party attempted to infiltrate the portal. Ravkoo immediately engaged outside cybersecurity experts to conduct an investigation and to assist in its mitigation, restoration, and remediation efforts.  Ravkoo’s responsive forensic investigation subsequently revealed that certain prescription and health information could have been compromised. Notably, we have found no evidence that any individual’s Social Security Number was accessed or compromised as Ravkoo does not maintain this information within the impacted portal.  Further, Ravkoo does not have any evidence to indicate that any information involved in the incident has been or will be misused as a result of this incident. 

What We Are Doing:  Ravkoo worked with forensic experts to assess and increase the security of its AWS hosted portal.  Further, Ravkoo reported the incident to the Federal Bureau of Investigation and is committed to assisting the FBI’s investigation into this matter.

As a safeguard, we have arranged for the potentially impacted individuals to enroll in a complimentary, online credit monitoring service provided by Kroll.  With this protection, Kroll will help resolve issues if your identity is compromised.

What You Can Do:  The notification letters that were sent to potentially affected individuals include resources and steps that they can take to help protect their personal and protected health information.  Security recommendations include the following:

  • Credit Report – Obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized activity on your account.
  • Security Freezes – You have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans, and services from being approved in your name without your consent.
  • Fraud Alerts – Fraud alerts tell creditors to follow certain procedures, including contacting you, before they open any new accounts or change your existing accounts.
  • Monitoring – Remain vigilant and monitor your accounts for suspicious or unusual activity.

Again, at this time, there is no evidence that any sensitive information has been misused.  However, we encourage the potentially impacted individuals to take full advantage of this service offering.  Kroll representatives have been fully versed on the incident and can answer questions or concerns regarding protection of personal information.

For More Information:  Please know that the protection of your personal information is a top priority, and we sincerely regret any concern or inconvenience that this matter may cause you. If you have any questions, please do not hesitate to call Kroll at 1-855-545-2509, Monday – Friday, 9:00am to 6:30pm Eastern Standard Time.


Alpesh Patel

Alpesh Patel


Additional Information

Credit Reports: You may obtain a copy of your credit report, free of charge, whether or not you suspect any unauthorized activity on your account. You may obtain a free copy of your credit report from each of the three nationwide credit reporting agencies. To order your free credit report, please visit www.annualcreditreport.com, or call toll-free at 1-877-322-8228. You can also order your annual free credit report by mailing a completed Annual Credit Report Request Form (available at https://www.consumer.ftc.gov/articles/0155-free-credit-reports ) to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281.

Security Freeze: You also have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans, and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, regular stamped mail, or by following the instructions found at the websites listed below. The following information must be included when requesting a security freeze (note that if you are requesting a credit report for your spouse or a minor under the age of 16, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) current address and any previous addresses for the past five years; and (5) any applicable incident report or complaint with a law enforcement agency or the Registry of Motor Vehicles. The request must also include a copy of a government-issued identification card and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. As of September 21, 2018, it is free to place, lift, or remove a security freeze. You may also place a security freeze for children under the age of 16. You may obtain a free security freeze by contacting any one or more of the following national consumer reporting agencies:

Equifax Security FreezeExperian Security FreezeTransUnion Security Freeze
P.O. Box 105788P.O. Box 9554P.O. Box 160
Atlanta, GA 30348Allen, TX 75013Woodlyn, PA 19094

Fraud Alerts: You can place fraud alerts with the three credit bureaus by phone and online with:

A fraud alert tells creditors to follow certain procedures, including contacting you, before they open any new accounts or change your existing accounts. For that reason, placing a fraud alert can protect you, but also may delay you when you seek to obtain credit. As of September 21, 2018, initial fraud alerts last for one year. Victims of identity theft can also get an extended fraud alert for seven years. The phone numbers for all three credit bureaus are at the bottom of this page.

Monitoring: You should always remain vigilant and monitor your accounts for suspicious or unusual activity.

File Police Report: You have the right to file or obtain a police report if you experience identity fraud. Please note that in order to file a crime report or incident report with law enforcement for identity theft, you will likely need to provide proof that you have been a victim. A police report is often required to dispute fraudulent items. You can generally report suspected incidents of identity theft to local law enforcement or to the Attorney General.

FTC and Attorneys General: You can further educate yourself regarding identity theft, fraud alerts, security freezes, and the steps you can take to protect yourself, by contacting the consumer reporting agencies, the Federal Trade Commission, or your state Attorney General.

The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580, www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338), TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement. This notice has not been delayed by law enforcement.

For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202, 1-888-743- 0023, and www.oag.state.md.us.

For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violators. You may have additional rights under the Fair Credit Reporting Act not summarized here.

Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act at www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.

For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001, 1-877- 566-7226 or 1-919-716-6400, and www.ncdoj.gov.

For New York residents, the Attorney General may be contacted at Office of the Attorney General, The Capitol, Albany, NY 12224- 0341, 1-800-771-7755, and https://ag.ny.gov/.

For Rhode Island residents, the Rhode Island Attorney General can be reached at 150 South Main Street, Providence, Rhode Island 02903, www.riag.ri.gov, and 1-401-274-4400. Under Rhode Island law, you have the right to obtain any police report filed in regard to this incident.